Aviva Back up


JT Physiotherapy is delighted to announce that it has been appointed provider of the Aviva Back Up service in County Donegal.


Aviva Back Up Service is a pioneering primary care initiative to tackle back and neck pain through early intervention, clinical case management and physiotherapy treatment.
The new service – the first of its kind offered by health insurers in Ireland – supports the Government’s Primary Care Strategy to deliver care in the community, by providing fast access to a personalised and tailored treatment programme for eligible Aviva Health members who develop acute back and neck pain.


Through the scheme Aviva patients can receive up to 8 sessions of Physiotherapy for €50. Aviva will pay the physiotherapist directly for all treatments, with the exception of the first treatment session which will cost the patient €50.


If you start to experience any back or neck pain take the following steps to get Back-Up:

Step I

Call Aviva Back-Up on 1890 717 717 and ask whether you are eligible for the scheme.

Step 2

An Aviva customer care agent will establish that you are an Aviva Health member, ask a couple of questions and book a triage assessment with your dedicated clinical case manager at a time that is convenient for you.

Step 3

Your Back-Up clinical case manager will assess your symptoms and advise a personalised treatment plan to help you feel great again. The Aviva Back-Up service is designed to provide treatment and rehabilitation programmes through a combination of physiotherapist visits, if clinically appropriate, and self-help exercises as required. You will be assigned a dedicated clinical case manager who will monitor your progress throughout the programme with the aim of reducing pain or discomfort and getting you back to normal as quickly as possible. So if you start to experience any back or neck pain.


You can find the Terms and Conditions and more information on the Aviva Back Up Service on the following link